Help Center
Browse answers to our most common questions below. For additional help, our support team is available Monday to Friday, 10am–6pm ET.
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General
How does it work?
NativeMed aims to go beyond being a typical Telehealth platform while keeping it simple for our clients. Our treatment process consists of three straightforward steps:
1. Fill out our patient questionnaire.
2. Connect with your healthcare provider via a
 Telehealth appointment.
3. Receive prescribed medication overnight from a pharmacy provider.
Our goal is to facilitate a lasting connection with your provider, ensuring continuous care for your unique condition.
How does it work?
NativeMed aims to go beyond being a typical Telehealth platform while keeping it simple for our clients. Our treatment process consists of three straightforward steps:
1. Fill out our patient questionnaire.
2. Connect with your healthcare provider via a
 Telehealth appointment.
3. Receive prescribed medication overnight from a pharmacy provider.
Our goal is to facilitate a lasting connection with your provider, ensuring continuous care for your unique condition.
Do you accept insurance?
We do not accept insurance, but we gladly accept Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for your convenience. Clients are solely responsible for the cost of the service.
Do you accept insurance?
We do not accept insurance, but we gladly accept Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for your convenience. Clients are solely responsible for the cost of the service.
How long does medication take to ship?
After payment is processed, shipping usually takes 1-3 days.
How long does medication take to ship?
After payment is processed, shipping usually takes 1-3 days.
Are these products safe?
We ensure the highest standards of medication quality through our pharmacy partners. Our medications, including generics, are manufactured in the United States and dispatched from certified US-based pharmacies that strictly adhere to rigorous manufacturing and approval procedures. All our medication is sourced from FDA-registered and inspected facilities.
Are these products safe?
We ensure the highest standards of medication quality through our pharmacy partners. Our medications, including generics, are manufactured in the United States and dispatched from certified US-based pharmacies that strictly adhere to rigorous manufacturing and approval procedures. All our medication is sourced from FDA-registered and inspected facilities.
Can I cancel at anytime?
Of course! We recognize that situations can evolve, and we have no long-term contracts or cancellation fees. Your satisfaction is our priority. You'll only be responsible for the medication already shipped to you.
Can I cancel at anytime?
Of course! We recognize that situations can evolve, and we have no long-term contracts or cancellation fees. Your satisfaction is our priority. You'll only be responsible for the medication already shipped to you.
